Ordering & Shipping
How much does shipping cost & do you ship internationally?
Yes, we ship worldwide! Shipping is SGD4.50 for orders within Singapore (local deliveries), SGD8 for Malaysia & Brunei, and SGD12.90 for the rest of the world.
What is the packaging used for shipping?
For local deliveries within Singapore, no plastic is used for the packaging. However, for international shipping, to protect your order from damage during shipment and from wet weather, plastic and bubble wrap is used. Please help to reuse these packaging materials when you receive your item :)
I received an incorrect product, what should I do?
Firstly, we apologise for this oversight! Please email in to firstname.lastname@example.org with your order number and photos of the product(s) you received. We will get back to you on it!
Can I change my order?
If the order has not been processed or shipped out, feel free to contact us at email@example.com for changes :) Please note that changes can only be made to another product of equal value or higher only.
How long does it take to receive my order?
All products are handmade from the waste plastic we collected. All orders will be shipped out within 3 working days, and delivery time is 3 working days for local deliveries, and between 3-14 working days for international deliveries.
Do you accept returns?
Due to hygiene reasons, we do not accept returns.
Do you offer refunds?
Refunds will only be offered if the item shipped out was defective. Email us with photos of the defects to firstname.lastname@example.org. Please note that due to the natural porosity and thickness of the plastic waste material, slight imperfections such as bubbles and a slightly bumpy surface is expected.